Refund and Returns Policy

At Softgate Capital Research, we strive to deliver high‑quality, accurate, and valuable research products and services. Please review our Refund and Returns Policy carefully before making a purchase.

Digital Products and Research Reports

All research reports, publications, and digital content sold on our website are digital products delivered electronically.

  • All sales are final.
  • We do not offer refunds or returns once a digital product has been delivered or accessed.
  • This policy applies to all downloadable reports, subscriptions, and one‑time research purchases.

Due to the nature of digital content, we cannot accept returns, exchanges, or cancellations after delivery.

Custom Research Services

Custom research projects are tailored specifically to each client’s requirements.

  • Payments for custom research are non‑refundable once work has commenced.
  • If a project is canceled before work begins, a refund may be issued at our discretion, minus any administrative or preparatory costs.
  • If a project is canceled after partial completion, no refund will be provided for work already performed.

Any changes to scope or deliverables must be agreed upon in writing.

Exceptions

Refunds may be considered only in the following limited circumstances:

  • Duplicate charges due to a technical error
  • Failure to deliver the purchased product due to a system issue

In such cases, please contact us promptly so we can investigate and resolve the issue.

Contact Support

If you believe you qualify for an exception or have questions regarding this policy, please contact our support team:

support@softgatecapitalresearch.com

Include your order details and a clear description of the issue to help us assist you efficiently.

Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will take effect immediately upon posting on our website.